Contact Giftly Customer Service
Giftly Phone Numbers and Emails
Toll-Free Number:
-
(800) 566-9669
Giftly Emails:
How to Contact Giftly Customer Service?
Most Popular Number:
| Total calls: 274 | Issues resolved: 6 | Last call: Apr 19, 2025 |
Giftly Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Giftly Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Giftly is 8005669669. 43% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Giftly may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Giftly Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Giftly is 8005669669. 43% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Giftly may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Giftly mainly because of cards, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Giftly is support@giftly.com. 78% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Giftly Website:
Giftly Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
PO Box 7775 #51609
San Francisco
California 94120-7775
United States
Giftly Customer Service Reviews
Need customer service to talk to me and clear up this issue. I have left a phone message with them and also sent a email all to their customer service, no return response.
There are three options to get a GIFTLY gift
1. is to have them send you a gift card, which will take about a week to 10 days to receive
2.
Give them your bank info and they transfer to your bank
3. I cant remember
I opted for 1 seemed the safest option
How Good is Giftly's Customer Service?
Summary of Giftly Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Giftly?
Cards Question:
- “Gift card”
- “Wrong gift card sent”
- “Trying to send gift card and it doesn't send”
Shipping and Delivery Question:
- “Never received card”
- “Never received access code. Please cancel”
- “Have not got my card”
Payments and Charges Question:
- “Credit card charge”
- “It been over a week and still haven’t received my ach deposit”
- “Non redemption of paid for gift”
Request for Information Question:
- “To find out the redemption status of my gift card”
- “Question regarding gift card”
- “Help immediately”
Refund Question:
- “Need refund”
- “Refund”
- “My refund”
Product/ Service Question:
- “I purchased a friend a gift card on February 12th.Ge just received it on February unable to use your company requested he give his ba k I formation ge will not do that but gave name, address & phone #. Then it stated he would get a carinformational.”
- “Can’t find / access my Giftly gift from my sister.”
- “Purchased gift certificate which was not received”
Account Question:
- “Two time otp entered bimistake two vouchers purchased one need to be canceled”
- “My friend can't active her gift card i send her by email”
- “Blocked”
Staff Question:
- “Customer service”
Activation/ Cancellation Question:
- “Order not going through so want too cancel I am frustrated!!’”
- “You cancelled my order and I want to know why”
Return/ Replace Question:
- “Return”
Other Question:
- “I redeem but I didn’t get my money”
- “Not able to use”
- “Having trouble redeeming gift”
Compare Giftly Customer Service To
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