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Contact Giftly Customer Service

How to Reach a Person at Giftly

Verified Contact Information

Toll-Free Number:

  • 1-800-566-9669
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

corporate@giftly.com
Corporate
merchants@giftly.com
Merchants
support@giftly.com

Legal:

legal@giftly.com

Media:

press@giftly.com
Press Inquiries

Giftly Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Giftly Phone Number
1 (800) 566-9669
Average Hold Time
Less than 1 minute
Average Calls duration
2 minutes
Most Popular Giftly Email Address
support@giftly.com
Giftly Live Agent Availability
46% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact Giftly Customer Service?

Most Popular Number:

(800) 566-9669
IVR / Automated System Only (No Human Option)
Total calls: 570 Issues resolved: 11 Last call: Jun 11, 2026

Giftly phone number for customer service is 800-566-9669. Call this toll-free line to get connected with the customer support team and address your issues and inquiries. Giftly support representatives are ready to assist you with orders, payments, website accessibility and other issues.
If you decide to contact the company by phone, avoid making calls on Wednesday as this is the busiest day of the week with a huge number of calls for the support team to address.

Giftly email address for customer support is support@giftly.com. If you are a merchant who needs assistance, send an email to merchants@giftly.com. Corporate clients who seek support should send their inquiries to corporate@giftly.com.
If you are a media representative who would like to get in touch with the PR department, drop an email at press@giftly.com. In case of experiencing any legal issues, forward them to legal@giftly.com.

The company is headquartered in San Francisco. Giftly address for the main office is 95 Minna Street, Floor 2, San Francisco, California 94105, United States. If you need to contact the company via regular mail, send your correspondence to this address.
Besides its main office, Giflty has office locations in Boston, Chicago, Dallas, Las Vegas, New York, Oakland, and other US cities. To see the full list of locations, please click the “Browse All” button in the “Business Locations” section at the bottom of the Giftly website.

Currently, there are no available options of contacting Giflty via the website. You can check out the “Help Center” page to find answers to the most frequently asked questions. If you need to contact the support team directly, you can call or send an email to one of the corporate email addresses. Giftly customer care team will be in touch to address your issue as soon as possible.

PissedConsumer Club

Contact Information

Giftly Website:

Giftly Help Center:

Corporate Office Address:

Giftly Inc.
PO Box 7775 #51609 95 Minna Street, Floor 2
San Francisco, California 94120-7775
United States

Summary of Giftly Customer Service Calls

570 TOTAL
CALLS
01:55 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Giftly?

Cards Question:

  • “Card not downloading”
  • “Unable to redeem my gift card sent to my phone for Publix 50 dollars”
  • “Gift card”

Shipping and Delivery Question:

  • “Order never received”
  • “Never received gift card”
  • “Never received gift card on 4/30/26”

Request for Information Question:

  • “Check my balance”
  • “Check on the status of a gift card”
  • “Wanted to check that my gift card was activated”

Payments and Charges Question:

  • “I paid for a card”
  • “Money was not deposited in my account”
  • “Why do I have to add my credit card info to the app in order to reestablish i5 on my new cell phone?”

Product/ Service Question:

  • “I need my purchase credentials again so my receiver can put it in their bank . I had no idea these cards worked this way and as soon as it said “ received” I deleted it figuring I didn’t need any info anymore .”
  • “Stuck on giftly webste. Cannot finish purchase”
  • “Not working”

Activation/ Cancellation Question:

  • “Can’t activate my card”
  • “Unable to activate my Giftly card”
  • “Cant activate”

Refund Question:

  • “Refund for mon receipt”
  • “Refund”
  • “Want a refund”

Account Question:

  • “Forgot my pin numbet”
  • “My money hasn’t been put into my bank account”
  • Says won't be in my bank account until 9/15

Staff Question:

  • “You talk to customer service”
  • “Customer service”

Return/ Replace Question:

  • “Certificate made out to incorrect restaurant name”
  • “Exchange digital card for a hand held card”
  • “Return”

Other Question:

  • “Agent”
  • “Headache”
  • “It’s resolved”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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